Privacy Policy
This Privacy Policy outlines how Domain Flooring – CCW & CO PTY LTD ("we", "our", "us") collects, uses, stores and protects your personal information when you visit our website, contact us, or engage with our products and services.
By using this website or providing your personal information to us, you agree to the terms of this Privacy Policy.
If you do not agree with this Privacy Policy, you may choose not to provide your personal information, however this may affect our ability to provide products, services or assistance to you.
1. Personal Information We Collect
We may collect personal information including, but not limited to:
- Your name
- Phone number
- Email address
- Address or project location
- Information relating to enquiries, quotes or purchases
- Any other information you voluntarily provide to us
We may also collect non-personal information such as browser type, device information, website usage data and cookies to help improve our website and services.
2. How We Collect Personal Information
We may collect personal information when you:
- Contact us by phone, email or website enquiry form
- Request a quote or consultation
- Visit our showroom
- Purchase products or services from us
- Subscribe to marketing or promotional communications
- Interact with our website or social media platforms
We may also receive information from third parties where permitted by law.
3. How We Use Personal Information
We collect and use personal information for purposes including:
- Responding to enquiries and providing customer support
- Preparing quotes and supplying products or services
- Internal administration and record keeping
- Improving our website, products and customer experience
- Marketing, promotions and business communications
- Complying with legal obligations
We may contact you by phone, email, SMS or other communication methods regarding your enquiry, order or relevant promotions.
4. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business, including:
- Suppliers and service providers
- Delivery and logistics providers
- Payment processing providers
- Professional advisers
- Website, hosting or technology providers
- Government or regulatory authorities where required by law
We take reasonable steps to ensure that third parties handle personal information appropriately and securely.
5. Storage and Security
We are committed to protecting your personal information and take reasonable steps to safeguard it from misuse, interference, loss, unauthorised access, modification or disclosure.
While we take reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Access and Correction
You may request access to personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete or out of date.
Requests can be made using the contact details below. We will respond within a reasonable timeframe and in accordance with applicable privacy laws.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand website usage and assist with marketing activities.
You can choose to disable cookies through your browser settings, however some parts of the website may not function correctly.
8. Marketing Communications and Unsubscribe
If you no longer wish to receive marketing communications from us, you may unsubscribe at any time by contacting us or using the unsubscribe link included in electronic communications where applicable.
9. Complaints
If you believe we have breached applicable privacy laws or mishandled your personal information, please contact us using the details below.
We will investigate complaints and respond within a reasonable timeframe.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services or legal obligations. Any updated version will be published on this website.
Contact Us
Domain Flooring – CCW & CO PTY LTD
ABN: 80 646 443 316
Email: sales@domainflooring.com.au
Phone: 03 9569 2564
Website: www.domainflooring.com.au
Last Updated: 20 May 2026